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Why Are My Emails Disappearing from Inbox? Email Troubleshooting Guide

There are several possibilities as to why your emails disappearing from inbox:

  • Deleted Manually
  • POP Access Used
  • Accessing the Wrong Account
  • Third-Party Scripts
  • Summary

Deleted Manually​

It's possible that someone logged in and deleted or moved your emails or that your email filters have moved them. Check your other folders, especially Spam and Trash.

POP Access Used​

A POP3 configuration means your email will be stored locally in the email application you're using to access your mail on your computer or mobile device instead of an IMAP configuration where your emails are stored on the server. If you've set up multiple email applications (such as Outlook or Mail), your emails may have been downloaded to one of your other devices. To prevent this from happening, be sure to set your POP3 account to leave copies of messages on your server. In Outlook, this is found at Tools > Accounts > Edit the email account > More Settings > Advanced > check box for Leave a copy of messages on the server.

Accessing the Wrong Account​

This mistake is much more common than you think. Be sure you are using your full email address for the user name when you log in. If you put your cPanel username, you will be in the wrong place. Again, the user name you log in with must be an entire email address , like me@example.com. If you are not putting the @example.com part, then you will not see the correct inbox.

Third-Party Scripts​

Some scripts, by default, use POP3 to retrieve emails from the server. It is recommended to use IMAP for retrieving your emails. You will need to consult your developer regarding the said script's setup and/or configuration(s).

Summary​

It is important to avoid emails disappearing from Outlook or in any email platform because it can lead to missed opportunities, miscommunication, and a negative impression on the recipient. However, opting for a professional email account can reduce or eliminate this issue, ensuring that emails are properly organized and accessible. This allows for easy email reference or follow-up in the future.